Support and bug reports
Email [email protected]. Include your phone model, operating-system version, Maptinerary version and the steps that led to the problem.
We'll help get your trip moving.
Need help, found the wrong place, or have an idea that would make Maptinerary better? Send us the details and we'll take a look.
Email supportFeedback
Ideas and confusing moments are useful. Tell us what you expected to happen, what happened instead, and which map provider or country was involved.
Wrong place or map handoff
Include the place name, country/city, the map provider you chose and the result it opened. A screenshot helps, but remove private details first.
Privacy and deletion
Read the Privacy Policy or email us with the subject "Privacy request". Local trip data can be removed inside the app or by deleting the app's data.
Quick answers
Do I need an account?
No. The current app does not require sign-in.
Where is my itinerary stored?
Your trips, places, notes and day plans are stored locally on your device. Use Export trip if you want a portable backup.
Why did a map search open the wrong place?
Place names and provider databases do not always match, especially across languages. Try the local-language name, brand plus city, road address, or another map provider. Send us the details if the issue persists.
Does Maptinerary use my current location?
No. The current app does not request location permission. A map app you open may use location according to its own settings and privacy policy.
How do I report a problem safely?
Use Settings → Export diagnostics if requested, review the file before sharing it, and do not include sensitive personal information. Never send passwords or payment details.